Focus / Caleb Ulku / Net Promoter Score

Net Promoter Score

A customer loyalty metric calculated as percent promoters minus percent detractors on a 0-10 scale, which Upwork's Job Success Score formula closely mirrors.

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Job Success Score Explained (Upwork JSS Algori...
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Job Success Score Explained (Upwork JSS Algorithm Demyst...
3:55
"Percent promoters minus percent detractors is the net promoter score... This is the exact same formula that Upwork us..."
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Job Success Score Explained (Upwork JSS Algorithm Demystified) 3:55
Job Success Score Explained (Upwork JSS Algorithm Demystified)
14:25 Mentioned at 3:55
"Percent promoters minus percent detractors is the net promoter score... This is the exact same formula that Upwork uses to show you the high level job success score."